Advanced AI agents from Agora and WIZ.AI can power call centers with multilingual support and contextual understanding
SANTA CLARA, Calif., June 18, 2025 /PRNewswire/ -- Agora (NASDAQ:API), a global leader in real-time engagement and conversational AI technology, today announced its partnership with WIZ.AI to bring enterprise-grade AI agent solutions to the market.
Through the partnership, Agora will be integrated with WIZ.AI's tools for:
- Inbound Customer Service: Enterprise-grade AI agents with local language support and contextual understanding, accessible via voice and video channels.
- Outbound Campaigns: AI-driven outbound communication to boost customer activation, renewal, and retention.
- QA & Analytics: Real-time monitoring, agent performance scoring, and conversational quality control.
- AI Training & E-Learning: Virtual trainers designed to onboard staff and deliver consistent, on-demand microlearning.