Complaint Channels

If you are dissatisfied with our services, you may submit a complaint through the following channels:  

(1) Online Customer Service Support;

(2) By email: service@webull.hk;

(3) By post: Suites 2509-12, 25/F, Tower 6, The Gateway, Harbour City, Kowloon, Hong Kong;

(4) By phone: (852) 3852 8500

Complaint Guidelines

To facilitate prompt processing, please provide your registered WeBull phone number or email address and include a detailed description of your complaint. Webull will acknowledge receipt of your complaint within 7 days and provide a final response within 2 months.

If you are not satisfied with our resolution, you may escalate your feedback through the above channels or seek assistance from the Financial Dispute Resolution Centre (FDRC):  

Address: Rooms 3701-04, 37F, Sunshine Centre, No. 248 Queen's Road East, Wan Chai, HK

Telephone: +852 3199 5100

Email: fdrc@fdrc.org.hk