What should I do if I forget my login password or security questions?

If you forget your password during the login process, please click the "forget password" button to reset it. The system will send a verification code to your registered phone number. Once you receive the verification code and successfully verify it, you can proceed to the next step of resetting your password.

If you are required to answer security questions during login but have forgotten the answers, please click the "Reset" button as prompted on the page. You can choose to upload your personal information to submit an application for resetting your security questions, or call our customer service hotline to complete identity verification. After your application is approved or you complete the verification by phone, you will receive a one-time verification code via SMS. Return to the reset page and enter this verification code to begin the security question reset process.

For any other questions, please feel free to call us at +852-3852-8500 or contact our online customer service.